Photo by Tranmautritam on Pexels

My Experience

My name is Rudy Tibuni, and this is my experience and things I've accomplished.

Hi There!

I have over 20 years of experience in product management and software development. Currently, I work as the Director of Product Management at Frontier, where I lead a team of 6 product managers focused on delivering direct internet access, broadband, voice, Ethernet, Fiber, hyperscaler, and edge compute solutions that enable high-bandwidth connectivity for businesses and their customers.

Previously, I worked at Comcast Business, where I coordinated with 5 cross-functional teams, building unique products that help businesses communicate and collaborate with their customers using the tools they already use daily! I'm deeply enthusiastic about creating products that are intuitive and a pleasure to use.

I also worked at Harman as Director of Product Management, where I led a cross-functional team of 6 product managers, digitally transforming products and services for our partners and customers to the cloud, allowing system designers to collaborate in real-time across the globe, using advanced analytics that allowed for continuous iteration through experimentation.

Before that, I worked at Cisco as a Product Management Leader, introducing a new SaaS product leveraging many industry standard practices and tools such as PaaS applications running on Cloud Foundry.

When not in the office, you'll find me spending time with my family when I'm not on the golf course!

I also like meeting new people over a cup of coffee. Feel free to reach out at rudytibuni@gmail.com or visit my Portfolio Page at https://rudytibuni.journoportfolio.com/.

Competencies
: Product Management, Product Strategy, Product Development, Agile Methodologies, Strategy, Software as a Service (SaaS), Cross-functional Team Leadership, Product Marketing, Go-to-market Strategy, Strategic Partnerships, Business Strategy, Enterprise Software, Integration, User Experience (UX), Analytics

Technical Profile
: Cloud Services, Network Security, VoIP, SD-WAN, SaaS, Tableau, Power BI, JIRA

    My Experience

    I have summarized my career below. I am confident this will highlight my product management and leadership skills.

      Frontier Internet  (July 2023 - present)

      Director of Product Management

      I am the Head of Product responsible for day-to-day operations and outcomes for Frontier's Wholesale business unit.  The Wholesale business includes Direct Internet Access, Ethernet, Broadband, Hypersclaler, and Edge Compute businesses.

      I lead Product and collaborate closely with the IT,  Operations, and sales teams to drive innovation and increase revenue for our large service provider customers and the business.

      My accomplishments include:

      • Implemented the Scaled Agile Framework, curating a prioritized product features backlog of 43 IT initiatives, resulting in a 20% increase in product development efficiency and a 15% reduction in time-to-market.
      • Pioneered comprehensive customer journey mapping for all access products, leading to a remarkable 75% reduction in overall product delivery time through strategic process modifications.
      • Catalogued the harmonization of backend qualification systems as an advocate for IT needs, culminating in a significant 50% growth in customer orders, demand pipeline, streamlining operations and boosting customer satisfaction by 25%.
      • Identified market trends and customer requirements, catalyzing the development of cutting-edge solutions that opened new revenue avenues, ensuring sustained business growth and competitiveness.
      • Fostered cross-functional collaboration to ensure seamless and delivery of superior-quality software, resulting in a noteworthy 10% improvement in efficiency and augmented investment in IT initiatives.

        Comcast Business - Masergy (January 2020 - July 2023)

        Director of Product Management, Cloud Communications

        I was Head of Product responsible for day-to-day operations and outcomes for the SaaS Cloud Communications business, one of the 3 main lines of business for Comcast Business - Masergy, with the others being SD-WAN and Managed Security, driving cross-functional requirements to both.  The Cloud Communications business includes 3 product lines, Contact Center, Unified Communications, and Hybrid solutions, including Microsoft Teams integration.

        I partnered with the Engineering and Operations teams to enable successful outcomes, such as prioritizing the overall business needs of all customers while allowing for customization for specific customer deployments.

        My accomplishments include:

        • Integrated MS Teams workflows into a B2B SaaS collaboration product, requiring negotiation with ISVs and rigorous A/B testing; secured 30 new clients, annual savings exceeding $150K, and additional $30M incremental revenue.
        • Created and streamlined the customer journey for Salesforce CRM, reducing the time to quote the full solution by 50%.
        • Paved the way for company security by driving fraud detection priorities, ensuring only authenticated and authorized users (IAM) could access the system, saving the operations team $100k in monthly fraudulent traffic costs.
        • Handpicked to implement Agile methodologies, resulting in 35% improved efficiency and 8 launches/updates per year.
        • Championed integration of backend portfolio systems, tools, and APIs to automate new customer deployments.
        • Ignited company growth by coordinating with 5 cross-functional teams, including sales, marketing, customer support, and engineering, to reverse a downward trend in net promoter scores through better-automated outreach and customer interaction.
        • Fuel business development opportunities by conceptualizing a data-driven approach and strategic planning for supply chain forecasting, leading to a 20% increase in on-time shipments.
        • Produced the product vision and roadmap to focus on end-user experience by prioritizing the backlog, achieving 12% growth in revenue year over year.

        Below is a final version of the calling user experience when using Microsoft Teams with the Comcast Business-Masergy Platform that I drove into the product.

          MS Teams Enablement

          MS Teams Calling on Masergy Platform

          Harman, a Samsung Company (January 2018 - December 2019)

          Director of Product Management, Video and Control, Harman Professional Solutions

          I was Head of Product Management for Harman Professional's Video and Control business unit, responsible for SaaS management software and A/V hardware.  My primary focus was to transform the management software to a cloud-based management system, allowing for collaboration from global contributors in a fashion similar to Microsoft or Google productivity tools.

          • Orchestrated a cross-functional team of 6 senior managers to develop and launch a comprehensive hardware product roadmap, resulting in an impressive 10% increase in revenue and a remarkable 90% customer satisfaction rating.
          • Pioneered a strategic sourcing program, spearheading the implementation of efficient deployment strategies that drastically reduced time to launch by 50% and increased the number of successful updates by 25% annually.
          • Spearheaded AI/ML voice assistant platform development, enabling conversational and automation experiences on existing products.
          • Championed the Agile SAFe methodology for the organization, guiding and mentoring a global cross-functional product team of 11, fostering collaboration across teams based in the US, China, and India.
          • Crafted and implemented a strategic video room technology and security roadmap tailored to the education industry's needs, resulting in a 50% growth in market share and a 30% improvement in user engagement metrics.
          • Demonstrated exceptional negotiation skills while managing relationships with OEMs, component suppliers, and 3rd party hardware and software partners, resulting in mutually beneficial agreements and streamlined operations.
          • Drove FedRAMP FISMA and NIST compliance and development for hardware and software products for sale to US Federal Government.  Here is a link to the white paper I authored.

          The hardware and software product roadmap I drove is pictured below.

            Roadmap / Backlog for Software and Hardware

            Cisco (October 2006 - December 2017)

            Product Management Leader, Webex Calling

            I was Head of Product for Webex Calling, creating a new product built for the cloud, and also led product management for Cisco's $1.5B IP phone business. 

            • Introduced a new collaboration SaaS offer, Webex Calling, that resulted in $1M in bookings revenue months after launch using Agile SAFe patterns
            • Guided a global team of 15 product managers, achieving exceptional results of over $300M in hardware and $200M in software revenue to bring HD video and application security to the desktop.
            • Initiated Agile Scrum methodologies to drive success across cross-functional United States and China teams.
            • Aligned and executed the product vision through close collaboration with executives and technical leads, ensuring the realization of strategic objectives and driving continuous innovation toward state-of-the-art DevOps perfection.
            • Excelled in providing a competitive edge by shaping a data-driven approach to production forecasting, enabling seamless management of 1.5M product units per quarter, including repair and circular economy logistics.
            • Transformed risk situations into opportunities by evaluating and awarding contracts for 2 product lines to contract manufacturers, ensuring successful execution after a rigorous RFP process.
            • Generated new avenues for growth by spearheading the implementation of a new Sales Channel, and nurturing customer and product adoption through establishing 12 strategic partnerships within the first year of launch.

            Below is a picture of the result of product requirements that I drove and created for how the calling experience should be implemented in Webex.

            Calling in the Webex Application

            Nortel (January 1995 - September 2006))

            Senior Manager, Engineering / Product Manager, Enterprise Security  

            During my tenure at Nortel, I realized that my engineering skills could easily translate to product management.  I had the luxury of doing both.  My responsibilities included:

            • Spearheaded J.I.T.C. (Joint Interoperability Test Command) certification of product lines for use by the Federal Government and other government agencies, including requirements for FIPS, DOD, Common Criteria and STIGs.
            • Fostered a cross-functional, global team of 20 engineers responsible for the support and development of the IMS platform written entirely in Java software
            • Producing product security roadmap and product vision for 3 product lines, enabling $2B in annual revenue.